Adds97 FAQ — all your questions answered in one place

The minimum deposit via mobile banking is BDT 500. The maximum limit depends on your payment method and account level. VIP members enjoy higher limits. Check the deposit page for exact figures.

First, wait 5–10 minutes and refresh the page. If it still hasn't appeared, contact support with your transaction ID or a screenshot. Issues are usually resolved within 30 minutes. Your funds are safe.

Mobile banking withdrawals are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–2 business days. Completing KYC verification before your first withdrawal helps speed up the process.

adds97 generally does not charge any fees on withdrawals. However, your mobile banking provider may apply their own charges. Withdrawals from bonus funds require the wagering conditions to be met first. See the full Terms & Conditions page for details.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, 10x means if you receive a BDT 1,000 bonus, you must wager BDT 10,000 before the full amount becomes withdrawable.

Cashback is typically paid out on a weekly or monthly basis. You'll receive a set percentage of your net losses back over a given period. Wagering requirements on cashback are usually low or none at all. Check the adds97 Promotions page for full cashback terms.

Yes, adds97 has a referral program. Refer a friend and earn a bonus once they register and make their first deposit. Find your referral link in your profile. Full terms are available on the promotions page.

Yes, many slots and table games have a demo mode. Play with virtual balance to learn the game with no real money at risk. However, Live Casino and Sports Betting do not have a demo mode.

If you get disconnected, your session is saved on the game server. Reconnecting will resume the game from where you left off. If a game is incomplete and a bet has already been deducted, contact support — they will verify the history and resolve the issue.

adds97 offers betting on cricket, football, tennis, badminton, kabaddi, and much more. With Live Betting, you can place bets on matches already in progress. Bet on both local and international tournaments, including the Bangladesh Premier League and IPL.

Yes, 2FA is available on adds97. An OTP is sent to your mobile number at every login. Enable 2FA in your account settings for a significant boost to your account security. You can also save trusted devices for faster access.

If a login is detected from an unfamiliar device or location, adds97 will send an alert to your registered phone number or email. If you notice any suspicious activity, change your password immediately and notify support.

On your Android phone, go to Settings > Security and enable "Unknown Sources" or "Install unknown apps". Then install the downloaded APK file. You can turn the setting back off after installation. If you still have issues, contact support and mention your phone model.

Yes, the same account and balance work across both the adds97 app and website. If you are logged in on one, the same session appears on the other. Your balance and bonuses stay in sync across all devices.

VIP points are earned on every bet you place. The points rate varies depending on the game type. Once you accumulate enough points, you advance to the next VIP tier. Points can also be converted into bonus balance.

Your VIP tier may drop if you are inactive for a set period or fail to meet the minimum wagering requirement. However, adds97 offers special re-activation deals to help members retain their status. For more details, On the VIP page See details.

Yes. You can activate a short break or a long-term self-exclusion. During this period, logging in or placing bets will not be possible. Responsible gaming is our priority. Learn more Responsible Gaming page See details.

No. adds97 strictly enforces an 18+ policy. Age is verified during registration, and identity is confirmed through the KYC process. If a user is suspected to be a minor, their account is suspended immediately.